Dear AT&T Wireless, You Suck.
Dear AT&T Wireless,
You suck. I switched from you to TMobile six years ago because you didn’t provide reception in my condo. I was happy with TMobile. They had exceptional coverage in my condo—and everywhere else I went, too1! They had good prices and excellent customer service every time I called them. (Their in-store service left something to be desired, but sadly that’s parity for the industry.)
I had to switch back to you, AT&T, because you are the exclusive carrier of the iPhone. I had hoped that your network coverage would have improved in the last six years, but as soon as I powered on my iPhone in my condo I saw that it hadn’t changed at all. I love my iPhone, but your disgraceful coverage limits it’s utility and hampers my ability to recommend it to non-enthusiasts.
I was reminded of this again on Sunday while attending a pre-event for Adobe MAX in the McCormick Center west building. As soon as I stepped inside, I was down to one bar, and a half dozen paces further I had no service at all. I saw other iPhone users struggling with the same problem. People with other carriers, however, had no problems at all.
So, I simply have this to tell you: I completely empathize with those who are unlocking their iPhones to use them on other networks. The moment I’m out from under my contract with you, I’m unlocking my phone and returning to TMobile.
Good luck,
David
1 TMobile’s data services in Chicago are pathetic, but I use Sprint for mobile broadband and couldn’t be happier with their coverage and speed.
