Adobe, Why Won’t You Take My Money?
I’m already signed up for AdobeMAX through my employer. Early last week I decided that I really wanted to attend one of the AdobeMAX all-day, pre-event, hands-on sessions—enough to drop $750 of my own money (not my employer’s) to attend. However, the AdobeMAX account page doesn’t seem to allow a person to add a pre-event session once a person has registered. I emailed Adobe about this last week and haven’t heard back. In the time since I emailed them, the magical boundary of September 22 has passed and now the event is $950. It was a stretch at $750, but $950 is out of my ballpark.
I could write this off as a simple “oops” on Adobe’s part. I understand that some emails get lost in the shuffle. But two weeks earlier I had emailed them a simple question (“Will presentations be recorded and available for free or purchase?”) and never got a response to that email, either.
To what email address was I sending my letters? Reasonable question. What email address should I be using? The email addresses are a bit buried on the site. I would have hoped to find one on the registration summary page—but, alas, they are all hiding under the Event Fees tab. I’ve emailed questions@adobemax2007.com and I’ve emailed maxops@adobemax2007.com. If you know another one to try… IT’S TOO LATE! I can no longer afford to attend the pre-event.
Adobe, whose XD sessions I was planning to attend, has managed to design a Web site hides the important contact information, won’t let me give them more money, and has irritated me enough to somewhat diminish my opinion of them as a company.
